CANCELLATION AND EARLY CHECKOUT POLICY
In case your plans change, ensure to inform in writing the cancellation/ amendments in plan to the Hotel Reservation for a refund of your deposit. The guidelines in this regards as under:-
The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules. Please note that if an online booking is modified or cancelled with the hotel’s reservations Office, it cannot be further modified or cancelled online.The refund of the reservation done by the Travel Agent will be processed by the issuing Travel Agent only and no refund admissible online.In the event of cancellation of non-cancellable booking (s), the client shall not be refunded the amount paid towards making the reservation.Certain room rates & types have restrictions and without benefits. In case you do not wish to opt for restricted rates & types, you can book the room(s) available on www.flipsyderetreat.com without benefits / restrictions.In case of early checkout, you are liable to pay for the entire confirmed reservation. If not sure of the policy, contact the hotel for clarification.

The cancellation applicable as under: –

If cancelled from 0 days to 7 days before the check-in date 100% of the booking amount will be charged.
If cancelled from 8 days to 20 days before the check-in date 50% of the booking amount will be charged.
If cancelled from 21 days to 30 days before the check-in date 10% of the booking amount will be charged.
No refunds for unused nights or early check-out.
No refunds for cancellation during peak season period.
No refund in case the booking is cancelled due to cancellation of flights/ trains/ ferries or road blocks due to climatic changes/natural calamities/political disturbances, etc. However guest can reach out to the Reservations Team.
The cancellation policy for some rates/offers and room category may differ from the standard cancellation policy.

Early Arrivals and Late Departures
If you expect to arrive early in the day and would like immediate access to your room, we recommend booking the room for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access to your guest room until you depart. If you choose not to reserve, we will be glad to store your luggage while you relax in the lobby.

REFUND POLICY
On cancellation of refundable booking the refund processing will take time between two(2)-to four(4) weeks to show refund back on your credit card statement. Reasons for the specified processing time are based on billing cycle of your credit card company and processing time of the bank. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/ net-banking and any electronic mode) by which the booking was made by the Customer. .The refund depends on numerous factors such as the hotel’s cancellation policy, time of cancellation and processing fees etc. For more details refer to the cancellation policy mentioned above.In case the reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. Now after we do this, it can still take upto two to four weeks for the bank to process the refund and to show the refunded amount on your credit card.

CHECK IN
Normal check in time is 11:30 AM. For late arrivals, please call for instructions on the procedure for arrival after 6 PM.Early check-in and check-out is available by prior arrangement only i.e. subject to availability and prior intimation & confirmation only.

MODIFICATION
Any modification in the reservation is subject to availability at the time of making such a request.

CHILDREN AND INFANTS
Child (up to 5 years) can stay free of charge with parents without extra bed.Children between 5 years to 12 years of age will be charged extra.Children above 12 years of age will be treated as young adults.

NON-ARRIVAL TO THE HOTEL (NO SHOW)
If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and will be charged for the entire reservation.If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund admissible.

SHORTENED STAY (EARLY CHECK-OUT)
Shortened stay is subject to entire period charge whether or not you stay the entire period. If you know the change in your plan, please contact us at the earliest to minimize the charge by the hotel subject to cancellation policy.

SPECIAL REQUEST
Please note that Hotel neither guarantees nor liable to admit any request for amendment in plan or any other special requests which shall be admissible subject to availability on arrival.The request for airport pick-up requires intimation to the reservation at the time of the rooms booking.

CONFIRMATION VOUCHER
The reservation once confirmed, a confirmation number and the voucher is generated that you can print for your convenience.It is necessary to present the confirmation voucher to the hotel on arrival.

PAYMENT SECURITY
It is important to know that whenever you provide the personal details or credit card information, it is secured. Your credit card number, name, address, and telephone number are protected by the latest security technology.